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OUR TEAM

Our Services

What do we do?

We deliver services under 7 core functions for each agency and ministry of the Diocese of Parramatta. The services are:

Prevention and education

Outreach/Healing and Support Services

Compliance

Investigations

Partnership/Collaboration

Research

Legal/litigation

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Our Services

What do we do?

We deliver services under 7 core functions for each agency and ministry of the Diocese of Parramatta. The services are:

Prevention and education

Outreach/Healing and Support Services

Compliance

Investigations

Partnership/Collaboration

Research

Legal/litigation

Accountability

We remain accountable to our 7 core functions by providing reports, based on meaningful data, to the Bishop and Trustees. We also engage in 360 degree annual feedback as part of annual review form Diocesan agencies and partners in relation to our administrative conduct, fair decision making and high standards of service delivery.

We ensure we are transparent and accountable in providing effective delivery in our services by engagement with the Diocesan Risk and Audit Director, Independent Professional Standards Advisory Committee and the oversight of the NSW Ombudsman for matters under Part 3A.

F.A.Q.

Who does the Office report to?

It reports directly to the Bishop. It is given the responsibility to oversight the safeguarding systems, practices and culture within the Diocese by the Trustees of the Diocese.

The Office reports relevant information directly to external authorities such as NSW Department of Family and Community Services, NSW Police, NSW Ombudsman and NSW Office of Children’s Guardian ( on behalf of the Bishop) as required by law.

How was the Office set up?

In 2012, the Diocese identified, from listening to  those who had suffered abuse and trauma from the Catholic Church in this Diocese, a need for a proactive and supportive approach to be taken that required a revised model of service. This resulted in the Office being established in July 2014. In 2015, the Office established a Healing and Support Service to respond to survivors of abuse. Since then the Office has evolved to meet the increased awareness of the importance of safeguarding and emerging needs for the service. This growth has been informed by the those who experienced abuse within the church, relevant professionals and increasing consultation with agencies within the Diocese.

It is now a team of 6 full-time staff consisting of a Director, Manager and two Professional Officers, two management and administration workers and one part-time Special Legal Counsel and one Healing & Support worker, both contracted to the Office.

What is the strategic direction of the Office?

The Office is committed to striving towards keeping all children and vulnerable adults safe and to respond with compassion and justice to the needs of victims, and their families, who have been abused by Church workers in the Diocese of Parramatta (including clergy, religious and lay people).

If I am from an agency in the Diocese, what happens if I ring the office for advice or support?

We will listen to the issue and assess how we can best advise, assist or support your agency in relation to the issue raised. This may include- giving you direct advice, meeting to discuss options, assisting with a report or a risk assessment, referring you onto suitable supports or services.

If I am a person affected by abuse from the Church personnel, what will happen if I contact the Office?

Firstly, you details will be taken and you will be put in contact with the Healing and Support team. They will connect with you within 72 hours ( or earlier if it is urgent). They will:

  1. Ask what immediate supports you may need
  2. Listen to what you wish to bring forward
  3. Explain options for you that you may be interested in such as informing the Police, informing another relevant Church agency.

If you wish to engage with the Office to tell your story, the Healing and Support person can assist with any of the following:

  1. Be a point of contact, companion, for next steps or while you consider what you wish to do.
  2. Connect you with a suitable professional counsellor to help you record your story of what occurred if this is needed.
  3. Connect you with suitable professional services or practical supports if needed.
  4. Explain the options available to you if you seek this.
  5. Support you to make any reports you may wish to make to Police or other Catholic Agencies ( such as Religious Orders or another Diocese) if relevant

With your consent and request inform the Bishop, through the office, about any requests you are seeking from the Diocese for acknowledgement, healing or recovery.

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